Our opening hours
Thursday 3.30 pm to 6.30 pm at Carbon6 | Kloosterweg 1.
No appointment needed
You can visit us without an appointment. If you want to ask something in advance, you can do that:
Kloosterweg 1 (ingang gebouw Carbon6)
6412 CN Heerlen
On Monday, Tuesday, Wednesday and Thursday you can also reach us online via chat from 3.30 pm to 8 pm.
When you walk in, our volunteers will welcome you. They ask if you want to have a drink and together with two volunteers you go to our conversation room. Here you can talk quietly and safely about everything you are dealing with. Such a conversation can take long or short and you can also come back as many times as you want. We understand that it can be exciting to walk in for the first time. Our volunteers are trained to ensure that you feel at ease quickly. You can always take someone with you. That person can wait in our living room or accompany you to the conversation room, that's up to you.
When the conversation is finished, the volunteers will ask you to fill out a questionnaire on an iPad. This can be done anonymously. The answers are used for research. For example, we would like to know how you found @ease and what you think about the conversation you had. Your opinion is important to us. You can help us improve @ease. If you prefer not to cooperate, that is no problem. You can just tell us.
Do you need immediate help?
If you're in danger right now, call 112 now for more help.
At @ease you can always talk about that during our opening hours. You can also call 113. This can be done day and night.
You can even chat via www.113.nl or sign up for online therapy. It is anonymous and free.
Many young people find it difficult to talk about suicide. But we know that talking about suicidal thoughts can be very relieving. It helps to take away the loneliness and the tension. You become calmer.
The other person can help you organize your thoughts. And will try to find a solution together with you.
Do you want to know something about your health? Go to www.jouwggd.nl. Here you will find answers to questions about your body,
your feelings or things that you would rather not talk about at home. Ask a question directly
via chat or send an e-mail. Anonymous and confidential.
you can find various aid organizations where you can go anonymously, for free and online.