Due to the Coronavirus, we must keep our doors closed for the time being.
You can reach us by phone and chat from Monday to Thursday from 3.30 pm to 6.30 pm.
During these opening hours we can be reached by telephone on:
You can also chat with us via facebook or instagram.
You can find us in the center of Heerlen, close to the railway station. We have two rooms in our building where you can tell your story in a private and peaceful setting. If you come to us together with someone else, then that person can of course accompany you to the conversation room or that person can wait for you in our 'living room'. That’s up to you. We understand that it can be quite exciting or maybe stressful for you when you visit us for the first time. That is why we start in a relaxed manner with a cup of coffee or tea and we’ll see what we can do for you.
We are in the building of Carbon6 (Kloosterweg 1), within walking distance of the central station. There are many different companies in this building and, for example, a school. We are in the so-called Z-side, part L.
When you enter the main entrance, you will see a coffee bar on your left. You go to the right and take the elevator or the stairs to the 2nd floor. On the 2nd floor you see a large counter from another organization. You do not have to report there, but you just enter the door to the corridor above which you see the sign K. Continue through this corridor and further through the door with the sign L above it until you can no longer continue in the corridor: we will meet you there!
You can also enter through the side entrance. You then walk to the second floor. Here you will find the entrance to Citaverde College as well. Our door is on the side, under the sign L. Our door is open, feel free to come in!
When the conversation is finished, the volunteers will ask you to complete a questionnaire on an iPad. This can be done anonymously. The answers are used for research. For example, we would like to know how you found @ease and how you rate the conversation. Your opinion is important to us. You can help us improve @ease. If you would rather not cooperate, that is no problem.
Do you want to know something about your health? Go to www.jouwggd.nl.
Do you think of suicide and do you need immediate help?
Many young people find it difficult to talk about suicide. But we know that talking about suicidal thoughts can be very helpful. It helps to eliminate loneliness and tension. You become calmer. The other can help you to organize your thoughts. And will try to find a solution together with you.
" Everyone deserves to be heard!"
"I volunteer at @ease because I want to offer people a listening ear. I know from experience how much it can already help to vent your heart to someone."
" Often the most difficult step has already been taken when you walk in with us! We are ready to listen to you and are happy to provide the support you need."
"Are you between 12 and 25 and are you struggling with something? It helps to talk. Come to @ease,it’s anonymous, free and walk-ins are always welcome."